Terms and Conditions.

Welcome! This website, nextdoornature.com.au is owned and operated by Larissa Fletcher (ABN:79483127768). If you have any questions or need further information, please email me at larissa@nextdoornature.com.au.

This document sets out the Terms and Conditions you need to be aware of when using this website or purchasing from me. Please take a moment to read it, as it sets out the terms of our relationship so that we may benefit from clear boundaries and knowing what to expect from each other.

When you visit this website, use my services, or purchase my products, you agree that you are over the age of 18 and willing to be bound by these Terms & Conditions. If you don’t agree, you should not continue to visit this website or purchase anything from me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.

These Terms & Conditions may be changed or modified from time to time. Please check back regularly to ensure you are aware of any changes.

There may be additional, specific terms of service provided to you in relation to my services, including consultations. If there is any inconsistency between this document and those specific terms of service, these Website Terms & Conditions are overruled to the extent of the inconsistency.

Content Disclaimer

On this website and in my social media accounts, I provide information on nutrition, lifestyle modifications, herbal medicine, and a holistic naturopathic perspective on health. This content is provided solely for you to grow your understanding of how your body works and incorporate simple changes in your life that promote positive health outcomes.

Content Policy

I conduct extensive research in order to provide content that I believe to be valuable and true but I have no responsibility for the use that you make of that information.

Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.

There is no professional relationship formed by your visit to my website unless you explicitly choose to work with me by purchasing my services i.e. a naturopathic consultation.

Any testimonials or results I may display on this website are based on my experience and those of my previous clients. Naturopathic treatment is individualised, and these testimonials are not guarantees that anyone else will achieve the same results.

While I take all reasonable care to ensure that the content I create is accurate, relevant and up to date, I make no guarantees and disclaim any legal liability for inaccuracy, incompleteness or error. I make every effort to ensure all information is accurate and without error. However, if you do find something that is inaccurate, please get in touch and allow me the opportunity to update my content.

I may modify my content at any time, including altering or deleting it without notice.

Visitor Responsibilities

You are responsible for your own safety and wellbeing while browsing the internet. Do not act on anything you read without first conducting your own research, consulting appropriately qualified professionals, and making informed choices about what is right for you, based on your personal circumstances.

It should go without saying, but as a user of my website, you agree not to behave maliciously, spam any other user, post defamatory content about anyone, infect any aspect of my website with malware, hack into any part of my website where you don’t have my permission to be, or use my website for any purpose other than consuming my content, engaging in my programs, and purchasing my products or services. You also agree not to use my website or content in any way that is unlawful or harmful to any other person or business. If you do, I have the right to refuse you service and ban you from accessing my website or social media.

Downloads

This site may offer paid and free downloads. While I take cybersecurity seriously and make every reasonable effort to ensure these downloads are safe and hassle free, I am not responsible for any viruses or other damage which might occur as a result of you downloading material from this site. Please make safety your priority and ensure you have adequate internet security to protect yourself against harmful and malicious interference without my knowledge of consent.

External Links

Occasionally, I may provide links to external sites. I have no control over the information provided on these sites, and the links are solely for your information, education or entertainment. I do not endorse any products they offer for sale and have no relationship with them unless otherwise clearly notified.

Disclaimer for Services

There are a number of ways you may choose to work with me that are available to purchase or book through my website. The terms and conditions in this document apply to all of my services and products unless alternative terms are explicitly provided to you.

I offer:

• Naturopathic Consultations

My intention in offering these services is to support you to improve your health.

Why Work with Me?

I am a qualified Naturopath who has successfully completed a Bachelor of Science (Naturopathy) with Endeavour College of Natural Health. I am a practicing member of the Naturopaths & Herbalists Association of Australia (NHAA) which requires me to have a minimum 4-year degree qualification, meet annual continuing professional education (CPE) requirements, and adhere to the NHAA Code of Conduct and guidelines. My qualifications and association membership are evidence of my responsibility to provide you with access to safe, naturopathic and herbal medicine treatments.

What I Expect from You

As your naturopath, I’m committed to providing you with personalised care and guidance to empower you in your health journey. I will create treatment plans to suit you, but you will need to be honest and transparent with me so that we can develop treatment recommendations that are achievable and sustainable. This collaborative approach means I expect your active participation and commitment to my recommendations and also an openness to try different approaches in regards to dietary recommendations, herbal medicine, and lifestyle change.

Naturopathic treatment aims at achieving long-term health improvements by treating the root causes of ill health. This includes managing your current symptoms to offer you relief in the short-term. My overall approach is to work holistically so you can gain long-term health improvements. This requires a level of personal and time commitment to your healing. As much as I would love to help you heal instantly, there are no silver bullets with long-term health. If this doesn’t sound like what you’re after then I would ask you to have a think about what you’re looking for from my services and decide if they are right for you.

More information on Naturopathic Principals.

Important Information

While naturopathy is an evidenced-based practice and I strive to provide you with comprehensive care, it’s essential to recognise that both medical or complimentary medicine interventions have limitations and potential risks. In the event of a reaction to your treatment such as a new symptom or adverse effect from an intervention, please contact me immediately and I will work through with you. My contact email is as follows larissa@nextdoornature.com.au

In the event of a medical emergency or if you experience severe symptoms, it is important to seek immediate medical attention by contacting emergency services or visiting the nearest healthcare facility.

Naturopathy is a journey and results often take time to be noticed. If you work with me, I’ll be transparent and offer realistic healing time frames and goals. I’ll manage your expectations so that you know where you stand throughout your treatment.

Mental Health Statement

I may refer you to other healthcare professionals or specialists if your condition requires additional evaluation or treatment beyond my scope of practice.

Professional Advice

If any concerns arise during our work together, I strongly recommend you seek advice from an appropriately qualified professional.

You will get the most out of working with me if you are committed and open to changing your current diet and lifestyle. If you want to be heard and your health issues assessed holistically.

You might not be a good fit if you are looking for a quick fix, aren’t open and truthful in our consultations, and are not committed to long term health improvement.

Indemnity

Content Errors I do not make any guarantees or warranties about the accuracy of any material displayed on this website, or the products, services, or programs offered through it, except for any non-excludable consumer guarantees and other consumer protection provisions set out in the Australian Consumer Law. I am human and errors creep in despite the best of intentions. If you see something that doesn’t seem right, please let me know at larissa@nextdoornature.com.au.

Loss or Damage

While I make all reasonable efforts to ensure that this website and my services meet with the highest standards of best practice, if something does go wrong that is not a direct result of my negligence, misrepresentation or deliberate fault, you agree that, to the fullest extent permitted by law, I will not be liable for any loss or damage arising out of or related to my website, any products or services purchased through it, or any material posted on it, irrespective of whether such damages were foreseeable, and regardless of the nature of the claim.

Liability for Advice

You take full responsibility for your implementation of any suggestions that I may make while providing my services. You understand that my advice is limited to providing you with options for your consideration, and that you are solely responsible for any actions that you choose to take. Always consult your own values and vision, do your own research, and check with appropriately qualified professionals before making major decisions or significant changes. You agree to indemnify me against all consequences arising directly or indirectly from your choices.

Cap on Damages

You expressly agree that if this indemnity is unenforceable for any reason, my total cumulative liability for all causes of action of any kind (other than negligence or deliberate wrongdoing) shall not exceed the amount that you have paid to me.

Payment Terms

All prices on my website are in Australian dollars and are not subject to GST.

I accept payment on booking via Stripe.

Payment is due prior to receiving my services.

Payment plans are offered for your convenience only, so you can spread your payment out over time. You are still committed to paying the whole amount, even if you change your mind about your purchase, as you I have completed the work for you. It is your responsibility to ensure you have sufficient funds to make payment instalments on time.

If an invoice is more than 28 days overdue, you agree to pay all costs, including debt collection agency fees and solicitor’s costs, that I may incur in taking steps to recover any money that you owe to me, regardless of whether legal proceedings are issued in relation to the debt.

Refund Policy

I do not offer a refund if you change your mind, so you are encouraged to consider carefully whether a purchase is right for you before you make your payment.

I take my obligations under Australian Consumer Law seriously and will do my best to address any issues that arise. However, even if there is a major problem, my liability is strictly limited to:

· providing the services again; or

· if I am unable to do so within a reasonable time, refunding the full amount that you have paid to me.

If you feel that there is any problem with my services, please let me know within 24 hours. I am keen to understand what has gone wrong if you are unhappy so that I can address your concerns and try to find a mutually acceptable solution.

Delivery

If anything is unclear or confusing, I encourage you to reach out to me so I can provide clarification.

Postage charges are determined by third-party supplier companies that I use for my prescriptions. If you have any issues with the postage of your ordered products, please let me know as soon as possible so that I can follow up with the company.

Appointment Policies

Due to the amount of preparation I do before our call, I require at least 24 hours’ notice in order to reschedule a session. If you provide me with less than 24 hours’ notice or fail to turn up, you will forfeit 10% your payment for the session. If I have agreed to a payment plan, you will still be required to pay 10% of the total cost of that session. If you are prevented from attending our session due to an emergency beyond your control, please contact me as soon as possible to let me know. I may agree to reschedule at my discretion.

My appointments are online so please set yourself up in a private, quiet area. A café or public space is not suitable. Please reschedule if you are going to be driving or supervising young children to ensure you get the most out of the appointment.

Intellectual Property

You may store, print and reproduce the publicly available content that I supply solely for your own personal use, and only if I am clearly acknowledged as the source.

You are welcome to share blog posts or other publicly available content through social media, but you must provide a link back to this website.

I believe in openness and transparency, so I want to let you know that I have used artificial intelligence, or AI, to help make my content better. This means parts of what you see on my website, including text, might have been made with AI assistance. I have chosen my AI tools carefully and have the right to use anything that the AI helped create in my work. I have also invested considerable intellectual effort in transforming the raw material produced by the AI into an original work before sharing it with you. Even though AI may have helped co-create or inspire me, my content is still very much my unique creation, and I claim exclusive ownership of it.

If you are participating in my courses or presentations, content may be printed or downloaded to a local hard disk strictly for your personal and non-commercial use. Course content contains my trade secrets that are offered exclusively to participants. It is an essential condition of participation that you agree that you will not provide extracts of any course content to anyone else without explicit written consent.

Commercial exploitation of my content in any way that competes with my business is strictly prohibited.

You may link to content on my website or social media profiles, provided you do so in a way that is fair and legal and does not damage my reputation or take advantage of it. However, you must not suggest any form of association, approval or endorsement on my part where none exists.

Trade Marks

I claim ownership of my logo as an unregistered trade mark. It may not be used without my express permission.

Respectful Communication

I reserve the right to moderate any comments made on this website, in the Instagram Posts/Stories/Reels I control, and on any of my social media pages and profiles, including deleting comments that I deem to be rude, offensive, spammy or unacceptable, without any notification or correspondence with you. Keep all communication kind and polite, please.

Disrespectful or aggressive behaviour towards me or anybody else will not be tolerated.

Dispute Resolution and Jurisdiction

If you have any concerns, issues, or complaints arising out of your use of this website, my services, or these terms and conditions, you agree to communicate with me with the intention of making a genuine effort to seek a win/win solution and trying to resolve the dispute in good faith through negotiation and discussion. Please email me at larissa@nextdoornature.com.au and expect a response within 2 business days.

If the dispute cannot be resolved by negotiation and discussion within 14 days, you agree to proceed to mediation with the assistance of an independent accredited mediator, seeking mediation online or by telephone if anyone would need to travel for more than an hour to attend the mediation.

If there is a problem, you agree to meet with me in good faith to discuss it and try to make a genuine effort to find a win-win solution. If the problem cannot be resolved within a reasonable time, you agree to pursue mediation and alternative methods of dispute resolution, with litigation being a last resort. I commit to making a similar effort to resolve any disputes in a friendly manner.

If a dispute cannot be resolved by negotiation and discussion, you may access the complaints procedure offered by the NHAA.

These Website Terms & Conditions are subject to the governing law of New South Wales. Regardless of where you live in the world, you irrevocably agree that if the dispute resolution processes fail, the courts of New South Wales, and the Commonwealth of Australia, will have exclusive jurisdiction.

Thank you

Thank you for taking the time to read my terms and conditions.

This document was created with the support of Carefree Counsel. Copying it without permission is a breach of my and Carefree Counsel’s copyright.